FREQUENTLY ASKED QUESTIONS
Find answers to common questions about Precious Goldsmith’s Digital Gold and E-commerce services.
DIGITAL GOLD SERVICES
- What is Digital Gold?
Digital Gold represents ownership of 24 Karat, 99.9% pure gold securely stored in insured vaults on your behalf. Each unit you buy is backed by actual physical gold. - What is the minimum amount to buy Digital Gold?
You can start investing with as little as ₹1. There is no maximum limit. - Is Digital Gold regulated by SEBI or RBI?
No. Digital Gold is currently not regulated by SEBI or RBI. Investment is at your own discretion based on market conditions. - How is my Digital Gold stored?
It is stored in high-security, fully insured vaults under 24 × 7 surveillance against loss, theft, and disasters. - Can I sell my Digital Gold anytime?
Yes. You can sell anytime at the live market price. Sale proceeds are credited to your registered bank account within 5–7 business days. - Can I convert my Digital Gold into physical gold?
Yes. You can redeem from 1 gram upward into coins, bars, or jewellery. Making, delivery, and GST charges apply. - What are the charges for buying Digital Gold?
3 % GST on purchase value. No extra transaction fee. Minimal storage charges may apply as disclosed in-app. - Is KYC mandatory?
Yes. PAN + Aadhaar verification are required before any buy/sell transaction. - What are the tax implications?
- Short-term (< 3 years): Added to income and taxed per slab
- Long-term (≥ 3 years): 20 % with indexation
- GST: 3 % on purchase and redemption
Please consult a tax professional for personalized advice.
E-COMMERCE SERVICES (JEWELLERY & COINS)
- What products can I buy?
Gold & silver jewellery, diamond jewellery, gold and silver coins & bars. - Can I use Digital Gold to buy jewellery?
Not yet. Digital Gold and E-commerce operate separately. You can redeem Digital Gold into coins/bars instead. - Are your products hallmarked and certified?
Yes! All gold and silver jewellery are BIS-hallmarked, and diamond pieces carry gem-lab authenticity certificates. - Are 24 K (999) Gold Coins hallmarked?
Currently, under the BIS Hallmarking Order 2021, **mandatory hallmarking applies only to gold jewellery and artefacts** (14K–24K).
**Gold coins and bars are presently excluded from compulsory hallmarking**, which is why hallmarking centres do not hallmark 24 K coins.
However, Precious Goldsmith coins are always made from certified 99.9 % pure gold and carry clear purity marks for assurance.
Once the government extends hallmarking to coins/bars (proposed in future updates), our products will comply immediately. - Do you offer customization?
Yes – for select items (size, engraving, design). Production takes 7–15 business days. - Delivery timelines?
- Ready-to-ship jewellery: 4–9 days
- Coins / Bars: 4–9 days
- Customized jewellery: 10–22 days
- Diamond jewellery: 5–12 days
Metro cities receive faster delivery (3–5 days after dispatch).
- Do you offer free shipping?
Free on eligible orders. Express delivery available at extra cost. - How is my jewellery delivered?
Through trusted logistics partners (Bluedart, DTDC, Sequel) in tamper-proof, insured packaging with OTP verification. - What if I’m not available for delivery?
Three attempts are made. You may authorize another person with ID and OTP to receive it.
RETURNS, EXCHANGES & REFUNDS
- When can I return or exchange a product?
If it’s damaged, defective, wrong item, or authenticity issue. Report within 48 hours with photo/video evidence. - Can I return if I change my mind?
Generally no, except for items above ₹50 000 within 7 days with 3–5 % restocking fee. - Can I return customized jewellery?
No, unless the customization error is ours. - How do I initiate a return?
Email contact@preciousgoldsmith.com or call +91 99336 61149 with Order ID and proof. Free pickup arranged. - Do you offer lifetime buyback?
Yes – based on live gold rate and net weight. Making charges excluded. - Can I cancel my order?
E-commerce: Before dispatch.
Digital Gold: Cannot cancel; use Sell-Back feature. - Refund timeline?
7–10 business days after inspection + 2–3 days bank processing. - Free resizing?
One-time free resizing for rings/bangles within 30 days. You bear shipping to us; return shipping is free.
ACCOUNT & SECURITY
- Do I need separate accounts for Digital Gold and E-commerce?
No. One account gives access to both. - How to complete KYC?
Upload PAN, Aadhaar, bank details and selfie. Verified within 24–48 hours. - Is my data secure?
Yes – end-to-end encryption, PCI-DSS payments, no stored card data. - Accepted payments?
UPI, credit/debit cards, net banking, wallets. - How can I track my orders?
Via app real-time tracking, email updates, SMS alerts, and courier tracking ID.
PRICING & CHARGES
- How is the price of Digital Gold determined?
Linked to live market rates and updated in real time. - What are making charges?
Coins 0.5–5 %, Bars 0.5–3 %, Jewellery 2–15 % of gold value. - What is GST?
Gold/Silver – 3 %; Diamonds – 0.25 %. Subject to Govt. changes. - Any hidden charges?
None – all costs (product, making, delivery, GST) shown upfront.
CONTACT & SUPPORT
- How can I reach Customer Support?
📧 contact@preciousgoldsmith.com | 📞 +91 99336 61149 | In-App Chat (9 AM – 7 PM, Mon–Sat) - If my issue is not resolved?
Escalate to Grievance Officer Mr. Prakash (resolve@preciousgoldsmith.com) – resolution within 7 business days. - Office Address:
KSAN Industries LLP,
New No 46, Old No 70/1, Bazullah Road,
T Nagar, Chennai – 600017, Tamil Nadu, India.
Still have questions?
Our customer support team is here to help.
📧 contact@preciousgoldsmith.com
📞 +91 99336 61149